Our windows 11 machines have been collecting data and sending it to weird places. Originally we thought it was malware or that our network was compromised in some way. They issue fixes, updates undo our manual fixes and it became so overwhelming for our small IT team that we had to hire more than just a few system admins. It expanded to a full time security consultant who quickly became over whelmed and now there are concerns of not being able to properly monitor the W11 machines, like my laptop, when they aren't using the network in our main office. So while we always had a network security guy as part of our IT department, the amount of work this has caused us to considering creating an entire department to work along side our IT department just to monitor what these machines are doing, the data they are collecting to check for our "fixes" that get undone by windows updating.
Windows 11 has also become unpredictable. You don't know what it's going to do what or if it's goiglng to break something. It's not just that, the windows 10 machines are also becoming unpredictable. The labor costs coming out of the IT department are skyrocketing and most of the reports I go over are citing that windows is doing something weird and it needed looked into. Things like weird network traffic that throws up flags that need looked into. 99% of it is nothing and it's wasting a ton of company resources. While we are a big company, we are not a massive company. While we did over 200m in revenue in 2024, we only made about 13m. So the idea of upgrading to windows 11 taking up half our profits and then taking up around 10% of our profits every year after that is absurd. We already spent a bunch of money to have this browser based software developed for us to SAVE MONEY. It was designed to run in chrome.
Now that im thinking about it, is that employees have been having a hard time logging in because it won't authenticate in edge. We've been getting reports of edge being set as the default browser, usually after updates, and then our IT department gets their time wasted because edge will open instead of chrome. We're also having an issue where documents are being opened up in edge instead of through the secure connection in Chrome. We have USB dongles that have to be connected as a form of 2 factor authentication. Often after updates, they won't work. While we are a construction company, we do have office employees and engineers that work for us. A bad update can bring work to a halt for sometimes over a day. There was one instance where we had to shut down a jobsite and send everyone home that day, with pay, because the none of our work laptops would authenticate and we couldn't get the updated schematics.